Command / Active queue
Active major incidents
Key incident metrics
Active SEV-1
2
+1 in last 60 min
MTTA · 30d
3m 41s
−18% vs. last 30d
MTTR · 30d
42m
−9% vs. last 30d
AI correlations · 24h
87
76% landed on a known cause
Incident intake · alerts, reports & conditions
paste, type, or drop a screenshotAI correlation · probable root cause
analyzed 312 signals · 4.2s · confidence 0.87
Suspected services
- identity-edge (iad7-prod)0.91
- auth-token-issuer0.78
- akamai-edge-us-east0.42
- session-store-redis0.28
Similar past incidents
- INC-21884 · IAM cert rollover0.83
- INC-21031 · Redis evict storm0.55
- INC-19772 · ALB target drain0.41
Suggested runbooks
Active queue
| Sev | Title | Service / blast radius | Owner | Status | Age | Open incident |
|---|---|---|---|---|---|---|
| P1 | Auth 500 storm — US-East signin failures 312 alerts grouped · ESPN+, Disney+, MyDisney | identity-edge / iad7-prod ~1.2M sessions affected | D. Riley SupportCenter · MIM | Investigating | 17:00 — open for 17 minutes | Open → |
| P1 | Playback failure rate 7.4% — Akamai US-East DRM license fetch timeouts | player-license / cdn-iad live event traffic +38% | J. Mendez Playback platform | Open | 09:00 — open for 9 minutes | Open → |
| P2 | Search latency p99 → 1.8s on /v3/discover no obvious deploy | search-discover-api ~6% of recommendations | A. Thakur Discover platform | Mitigated | 102:00 — open for 102 minutes | Open → |
| P2 | Billing webhook backlog — Stripe → entitlements queue depth 12k, growing | entitlement-bus renewals delayed | K. Olson Billing | Monitoring | 188:00 — open for 188 minutes | Open → |
| P3 | Cert renewal warning · *.espn.com expires in 12 days | edge-tls renewal not yet triggered | S. Ravi Edge SRE | Investigating | 311:00 — open for 311 minutes | Open → |